Shipping Costs

Your shipping cost will vary depending on what you purchase on trusports.com.au and where it needs to be delivered.

TruSports.com.au will price the delivery based on the size and weight of the item. Please be aware that shipping is calculated off the larger of the package size or weight. Typically the larger the item, the more expensive delivery will be. Extremely large goods will also incur higher shipping charges.

Delivery Time

We use Australia Post as our primary delivery service and various other couriers for large and bulky items. Delivery time will be between 2 - 10 business days after dispatch for smaller items, and 3 - 10 business days after dispatch for larger items, depending on the delivery location. Our couriers deliver week days only. For larger items the courier will be selected based on the goods being shipped, the size, the weight and delivery location address.

Team Wear / Custom Orders

Team wear, embroidery, screen printing and heat pressing orders all differ in delivery times. On placement of order TruSports will provide an approximate delivery time. If you, the ‘customer’ has a specific delivery time please advise on placement of order and we will do our best to meet your delivery date.

TruSports is unable to accept returns or exchange items that have undergone customisation, unless they have been found faulty after detailed examination. Please choose your customisation details carefully, and retain a copy of your confirmation email for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them.

PO Boxes addresses

Large items requiring a courier are unable to be shipped to a PO Box address.

 

Reasons for Order Delays

• Incorrect address has been entered against the order.

• Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.

• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

• Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.

• Should the items you ordered be marked “In-Stock” and it fails to reach you within the times quoted above please contact us 07 4638 4991 or via email – sales@trusports.com.au

   

   

  Track My Order

  All orders are dispatched from TruSports.com.au via various courier companies, may be tracked using the Australian Post number or the courier consignment number.

  Once your order is dispatched you'll receive an email from trusports.com.au containing your tracking code. If you do not receive this email and would like to obtain your tracking number, please call – TruSports on 07 4638 4991.

  Once you have your courier consignment number, you can track your parcel. Please allow 12 hours (after shipping occurs) for your parcel to register the courier consignment number against your order, before attempting to track your parcel. For all international orders please allow 24 hours before attempting to track your parcel.

What if I want to return an Item?

TruSports adheres to QLD law in relation to returns and refunds. We do not normally give refunds if you simply change your mind or make a wrongselection. You can choose between a refund, exchange or credit where goods are faulty, incorrectly described, different from a sample shown to you, or don’t dowhat they are supposed to do. Under QLD law businesses do not have to provide a refund if the customer changes their mind or no longer wants theproduct, found the same item cheaper elsewhere, chose the wrong size or colour, knew about a fault before the purchase, was responsible for the fault or damageor when the customer does not provide proof of purchase. Should you wish to exchange an item we ask that you (the customer) pays for the return ofthe incorrect item, we will send out the first replacement free of charge – any changes from then on are at the cost of the customer.

How to return an item

For items you wish to return for either exchange, or warranty reasons; please email us first for a Return Authorisation Number sales@trusports.com.au















Return items to:



TruSports

589 Ruthven Street

PO BOX 3380

Toowoomba

QLD 4350

Please include some paperwork explaining whether you would like an exchange or store credit, or if there is a fault please describe. Please alsoinclude a copy of the invoice from the original purchase. Failure to include these details could result in a delay in processing your request.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk